Support Request Ticket System
BuildOn employs an email ticket management system to track and manage customer inquiries. Our system allows both our customers and the BuildOn support staff to track the progress of their requests and ensure timely resolution.
In cases where customers encounter critical issues or require urgent attention, BuildOn has escalation processes in place. These processes ensure that customer concerns are escalated to the appropriate level of expertise within the support organization, enabling prompt resolution and minimizing any potential impact on the customer’s business operations.
BuildOn values customer feedback and actively works to enhance its products, services, and support based on customer input. The company collects feedback through surveys, user groups, and other channels, allowing them to identify areas for improvement and implement changes to enhance the overall customer service experience.
Training and Onboarding
To ensure our customers can effectively use our software solutions, BuildOn offers specialized training and onboarding programs. These programs include tutorials conducted by Certified BuildOn Instructors that are designed to help our customers adopt and maximize the benefits of the software.